Service Level Agreement

This Service Level Agreement (SLA) is provided for informational purposes only and does not constitute a contractual guarantee of service availability or performance.

1. Service Availability

BeskarStaff AI is operated with the intent of ensuring stable and continuous access. However, no specific uptime or availability percentage is guaranteed. Temporary outages may occur due to maintenance, updates, technical disruptions, or force majeure.

2. Support and Issue Handling

We aim to resolve technical issues quickly and efficiently. Users may contact us via the email address provided on the website (e.g., info@beskarstaff.ai). However, no specific response time or resolution time is guaranteed.

3. Maintenance Windows

Occasional planned maintenance may lead to limited platform access. In such cases, we aim to inform users in advance via the platform or email.

4. Data Protection

We take reasonable steps to protect user data from loss or unauthorized access. However, absolute security cannot be guaranteed. Users remain responsible for meeting their own legal obligations related to data backup and export.

5. Limitation of Legal Claims

This SLA does not provide any credits, refunds, or compensation. In case of severe disruptions or prolonged service unavailability, users may terminate their account in accordance with the termination provisions outlined in the Terms of Use.