Service Level Agreement
Legal
Last updated / June 22, 2025
Scope
This SLA supplements the Terms of Use of BeskarStaff. It serves to inform about the targeted quality of services but does not constitute a contractually guaranteed assurance of availability or performance.
1. Service Availability
BeskarStaff AI is operated with the goal of enabling stable and continuous access. No specific uptime percentage is guaranteed. Temporary outages may occur due to maintenance work, technical disruptions or force majeure.
2. Maintenance and Updates
Scheduled maintenance work may lead to limited availability. We endeavor to inform customers at least 24 hours in advance about planned maintenance windows, either via the platform or by email.
3. Support and Issue Resolution
Technical issues can be reported via the contact addresses provided on the website (e.g. support@beskarstaff.com). We strive to process issues as quickly as possible. However, no fixed response or resolution times are guaranteed.
4. Data Protection and Security
We implement appropriate technical and organizational measures to protect data (Art. 8 revDSG). Absolute security cannot be guaranteed. Customers remain obligated to comply with their own statutory data security obligations (backups, exports). Additionally, the Privacy Policy applies.
5. Liability Related to SLA Performance
This SLA does not establish claims for refunds, credits or damages. Liability is governed exclusively by the Terms of Use. For B2C customers: Statutory warranty rights remain unaffected; liability for intent and gross negligence cannot be excluded.
6. Termination in Case of Major Disruptions
If long-term or repeated disruptions occur that significantly impair intended use, customers may terminate the contractual relationship within the framework of the termination provisions of the Terms of Use.